App Support / 应用支持
音频反转 Support
Need help with Audio Reverse? We provide support for app usage questions, bug reports, feature suggestions, import and export issues, and purchase-related inquiries.
如果你在使用“音频反转”时遇到问题，可以通过本页面联系我们。我们支持使用咨询、问题反馈、功能建议、 音频导入导出问题以及账号或购买相关咨询。
What We Can Help With / 支持范围
Typical response time: 1-3 business days / 通常 1-3 个工作日内回复
- Usage Questions / 使用问题 Help with reversing audio, saving files, sharing results, and understanding app features.
- Bug Reports / 问题反馈 Report crashes, failed processing, unexpected behavior, or compatibility issues.
- Import & Export / 导入与导出 Get help when audio files cannot be imported, processed, previewed, saved, or shared.
- Purchases / 购买咨询 Questions about App Store purchases, subscriptions, restore purchase behavior, or billing concerns.
FAQ / 常见问题
Quick answers before contacting us / 联系前可先查看
Audio processing failed. What should I do? / 音频反转失败怎么办？
Please check whether the source file can be played normally, then try importing the file again. If the issue continues, email us with the file format, file length, device model, iOS version, and app version.
请先确认原始音频文件可以正常播放，然后重新导入。如果问题仍然存在，请通过邮箱告知我们文件格式、 音频时长、设备型号、iOS 版本和 App 版本。
Why can I not import or export a file? / 为什么无法导入或导出文件？
Import and export issues may be related to file permissions, unsupported file formats, available storage, or temporary system limitations. Please try again after checking storage and permissions.
导入或导出问题可能与文件权限、不支持的格式、设备存储空间或系统临时限制有关。请检查权限和存储空间后重试。
How do I request a refund? / 如何申请退款？
Purchases are processed by Apple. For refund requests, please use Apple's official purchase history or report-a-problem flow. You can still email us if you need help identifying the purchase or app issue.
App 内购买由 Apple 处理。如需退款，请通过 Apple 官方购买记录或“报告问题”流程申请。你也可以通过邮箱联系我们， 我们会协助确认购买或 App 使用问题。
How do you handle privacy? / 隐私与数据如何处理？
We only use support emails to understand and respond to your request. Please do not send sensitive personal information unless it is necessary for troubleshooting.
我们仅会使用支持邮件中的信息来理解并回复你的请求。除非排查问题确有必要，请不要发送敏感个人信息。
Privacy Notice / 隐私说明
Support communication only / 仅用于支持沟通
Support requests sent to spinmaster616@gmail.com are used only to answer your questions, investigate reported issues, and improve the app experience. If you share diagnostic details with us, please remove private or sensitive content that is not relevant to the support request.
发送至 spinmaster616@gmail.com 的支持请求仅用于回复问题、排查反馈和改进应用体验。 如果你向我们提供诊断信息，请删除与支持请求无关的私人或敏感内容。